SHIPPING POLICY
Our posters are personalized products, so your order goes through design approval before production and shipping.
Last updated · September 2, 2026
Our primary sales and fulfillment market is the United States. Additional destinations may be offered when they are available through our checkout and fulfillment partners. If a destination is not available at checkout, please contact us before ordering.
Each BUILD/GARAGE poster is custom-made from the vehicle information and photos you provide. Production does not begin until the required customer information has been received and the final design has been approved.
After final design approval, most orders are produced within 1–3 business days. Please allow up to 4 business days for production, quality control, and unexpected processing delays. Design and approval time is separate from production time and carrier delivery time.
Shipping charges, when applicable, are shown at checkout. The amount may vary by poster size, frame option, destination, order quantity, and available fulfillment or carrier rates.
Because shipping rates can change, any shipping amount displayed during checkout is the applicable rate for that order at the time it is placed.
Any delivery window shown during checkout, in an order message, or by a carrier is an estimate rather than a guaranteed delivery date. Customization, approval delays, production capacity, holidays, weather, customs, and carrier disruptions can affect delivery.
When carrier tracking is available, it may be shared by email or through order support after the parcel is dispatched. If you need an update, contact support@buildgarage.store with your BUILD/GARAGE order number.
International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country. Unless a charge is explicitly collected by BUILD/GARAGE at checkout, these charges are the customer's responsibility.
For international delivery, please provide a valid email address and phone number that can be used by the carrier or customs authorities if necessary. Missing or inaccurate contact details can cause clearance delays, storage charges, or unsuccessful delivery.
Customers are responsible for entering a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. Once an order has entered fulfillment or has been handed to the carrier, an address change may no longer be possible.
If tracking shows an unusual delay, an order appears lost in transit, a parcel is returned to sender, or delivery cannot be completed, contact us and we will review the carrier information and available fulfillment options.
Lost or significantly delayed shipments are reviewed based on carrier tracking and the circumstances of the shipment. If tracking shows delivered but the parcel cannot be located, we may ask you to check with household members, neighbors, the carrier, or the local delivery office before a resolution is determined.
Re-shipping or replacement costs caused by an incorrect or incomplete customer-supplied address, refusal of delivery, or failure to collect a parcel may be charged to the customer.
If a poster arrives damaged, defective, misprinted, or materially different from the approved order, contact us within 14 days of delivery and include the order number plus clear photos of the product and packaging.
Eligible production errors and transit-damaged orders will be reviewed for replacement or another appropriate resolution according to our Refund Policy.